Privacy Policy

Operated under Curacao (8048/JAZ historical).

This policy describes how Rabona handles personal data collected through goldenchip.online, in line with applicable data-protection law. It sets out the categories of information we process, the purposes for which we use it, who we may share it with, and how long we keep it. We aim to be transparent about our practices so you can make informed decisions about your data.

Safeguards

Personal data is protected with industry-standard encryption, restricted internal access and ongoing security review, and is held no longer than needed for service delivery or legal compliance. We keep transaction and verification records for the period mandated by our licence and applicable law, and dispose of data securely once it is no longer required. No method of transmission is completely secure, but we take all reasonable steps to protect your information.

Information Gathered

The information we hold includes the identity and contact details you supply at registration, your transaction and gaming history, and communications you exchange with our support team. In addition, we automatically capture technical signals such as IP address, device identifiers and session data, which are used for security, fraud prevention and service improvement. Verification material submitted for KYC purposes is handled with particular care and restricted access.

How We Use Data

Your data is used to operate and secure your account, process deposits and withdrawals, deliver the games and features you request, and meet our legal, regulatory and licensing obligations. It also supports fraud prevention, responsible-gaming monitoring and the handling of any disputes. Where you have given consent, we may use your contact details to send promotional messages, which you can opt out of at any time.

Data Rights

You hold rights to access, rectify and erase your data, to object to specific processing, and to request a copy of the information you have provided in a portable format where applicable. Requests can be made to [email protected] and will be handled in accordance with the relevant data-protection law. Please note that we may need to retain certain records — for example transaction histories — for a defined period to satisfy legal requirements.

Contact

If you have any question about this policy, wish to exercise your data rights, or want to raise a concern about how your information is handled, please contact us at [email protected]. We treat all privacy enquiries seriously and aim to resolve them promptly and transparently.

Last updated: 2026.